SALE & RETURN POLICY
Thanks for shopping at BIJOU. If you are not entirely satisfied with your purchase, we're here to help.
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
All sale items and custom pieces are final sale and cannot be returned or refunded.
Once I receive your item, I will inspect it and notify you that I have received your returned item. I will immediately notify you on the status of your refund after inspecting the item. If your return is approved, I will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
BIJOU is not responsible for errors in shipping addresses. Please make sure all the information you provide is correct and current, upon ordering. Items involved in address/information errors will not be replaced or refunded.
Tracking is provided on all orders. Therefore, BIJOU is not responsible for any errors on behalf of the USPS. If this does occur, contact your local postmaster. If you are having trouble, feel free to contact BIJOU for any assistance in USPS issues.
BIJOU stands behinds its products 100%. All items are handmade and created with the utmost care. However, all items are 100% one-of-a-kind and made with natural metals and stone. After 30 days, BIJOU does not cover broken, damaged, or pieces that have developed a patina.
The stones are delicate and should be treated as such. The metals are naturally occurring and will age and develop a patina where friction occurs most, over time; copper especially.
Proper care instructions are provided for every piece here, and within it's packaging.
For pieces that patina over time, BIJOU does offer a one time courtesy re-dip if requested.
If you have any additional questions feel free to contact us here.